These Terms of Service ("Terms") govern your use of the Drive By FBAS mobile application and platform operated by FBAS Solution Ltd, a private limited company registered in England and Wales. By creating an account or using the platform you accept these Terms.
Contact: faa@fbas-solution.com
1. Acceptance of Terms
By downloading, installing or using the Drive By FBAS app you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the app.
We may update these Terms from time to time. Material changes will be notified via an in-app banner or email. Continued use of the platform after a change constitutes acceptance of the revised Terms.
2. Eligibility
- You must be at least 18 years old.
- You must have the right to work in the United Kingdom.
- For van-driver roles: a valid UK driving licence (Category B), insurance and a clean record as required by our compliance checks.
- You must operate as a sole trader or limited company (self-employed contractor) and be responsible for your own tax and National Insurance contributions.
- We may verify your identity, right to work and driving records before activation.
3. Account registration
You must provide accurate, current and complete information during onboarding and keep it up to date. You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately if you suspect unauthorised access.
4. Driver responsibilities
- Operate vehicles safely, legally and in accordance with UK road traffic law.
- Hold all required licences, insurance and documents and keep them current.
- Follow Lime, FBAS and depot procedures when collecting, swapping or returning equipment.
- Report incidents, damages, accidents or PCNs as soon as reasonably possible.
- Treat staff, customers, members of the public and other drivers with respect.
- Pay any PCNs, fines or charges incurred while operating under your account.
- Comply with the Vehicle Usage Agreement (VUA) if renting an FBAS van.
5. FBAS responsibilities
- Provide access to the platform, dispatch and depot infrastructure during agreed hours.
- Process weekly earnings accurately based on the data recorded in the platform.
- Provide reasonable support via email, in-app messaging and Telegram channels.
- Comply with UK GDPR, HMRC and applicable employment-status regulations.
- Maintain reasonable security measures around personal and financial data.
6. Payment terms
- Earnings are calculated weekly (Monday 00:00 to Sunday 23:59, London time).
- Self-billing invoices are generated automatically and visible in the app.
- Payouts are made via Stripe / Bacs Direct Debit on Fridays for the previous completed week.
- FBAS may deduct from your payout: van rent, insurance contribution, PCNs, damages and any agreed advances.
- Card-on-file (Stripe) is mandatory for drivers renting an FBAS van and is used only to cover confirmed amounts due (damages, PCNs, missing equipment).
- Errors must be raised within 14 days of the payout reaching your account.
7. Suspension and termination
Either party may terminate the relationship with 7 days written notice (rolling basis, no fixed end date). FBAS may suspend or terminate your account immediately, without notice, in case of:
- Serious breach of these Terms, the VUA or platform rules.
- Fraud, theft, tampering with equipment or falsifying data.
- Behaviour endangering the public, staff or other drivers.
- Loss of right to work, licence or insurance.
- Repeated non-attendance after booking a shift.
On termination, you must return all FBAS equipment (vans, batteries, accessories, uniform, ID badge) within 7 days. Any outstanding amounts may be deducted from your final payout or charged to your card-on-file.
8. Intellectual property
The Drive By FBAS app, website, brand, designs, training content and software are owned by FBAS Solution Ltd or its licensors. You receive a limited, non-transferable, revocable licence to use the platform solely for the purpose of operating as an FBAS driver. You may not copy, reverse engineer or distribute any part of the platform.
9. Limitation of liability
To the maximum extent permitted by UK law:
- FBAS provides the platform on an "as-is" basis and does not guarantee uninterrupted service.
- FBAS is not liable for indirect, consequential or special losses, loss of profit, loss of opportunity or loss of goodwill.
- FBAS's total aggregate liability in any 12-month period is capped at the total amount paid to you (or by you to FBAS) in that same period.
- Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded under UK law.
10. Indemnity
You agree to indemnify FBAS against any claim, loss or expense arising from your breach of these Terms, your negligence or your unlawful use of the platform or vehicles.
11. Data protection
Our processing of your personal data is described in the Privacy Policy. You can request deletion of your account and personal data at any time via the Data Deletion page, subject to legal retention obligations (HMRC, contract law, insurance audit).
12. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. Any dispute arising from or in connection with these Terms is subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact
FBAS Solution Ltd
Email: faa@fbas-solution.com
Registered office: United Kingdom (Company No. 14408079).